Arabella Advisors, LLC is committed to providing high-quality products and services, including the Software as a Service offering branded as Ribbon (“Ribbon”), available at https://getribbon.org. This Refund and Dispute Policy outlines the terms, conditions, and procedure pursuant to which you may request and receive a refund for access to and use of Ribbon. Customer satisfaction is our top priority, and we aim to resolve any concerns promptly and fairly.
1. Refund Policy.
Eligibility for Refunds
Subscriptions are generally non-refundable and failure to cancel a subscription before renewal is not cause for a refund. Refunds will be considered for charge errors, such as duplicate charges or incorrect amount charged.
How to Request a Refund
- Contact our support team at clienttech@arabellaadvisors.com with details of your issue.
- Provide all relevant documentation: (e.g. account email, receipt).
- Provide a reason for the refund request.
- We will investigate and respond within 2 business days.
Refund Processing
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.
2. Dispute Resolution Policy.
Resolving Issues
We encourage customers to contact us directly with any concerns or disputes regarding a transaction before initiating a chargeback or formal dispute. We will do our best to resolve the matter promptly.
Steps to Resolve a Dispute
- Contact our support team at clienttech@arabellaadvisors.com with details of your issue.
- Provide all relevant documentation (e.g., receipt, proof of issue, correspondence).
- We will investigate and respond within 2 business days.
Dispute Escalation
- If we are unable to resolve the issue amicably, you may escalate the matter to your financial institution or Stripe.
Chargeback Prevention
- To avoid unnecessary chargebacks, we ask customers to reach out to us directly to resolve disputes. Chargebacks may result in additional processing fees or penalties.
3. Contact Information
If you have any questions or concerns about our Refund and Dispute Policy, please contact us:
We are here to assist you and ensure your satisfaction with our products and services.
